2024 Shortlist

Coastal Windows & Conservatories

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Hazlemere Window Co

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Jewel Home Group

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Radcliffe Glass & Windows

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Reddish Joinery

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Stafford UPVC Windows

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TP Improvements

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YES Glazing Solutions (Cheltenham project)

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Conservatech Home Improvements

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Horizon Home Improvements

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Jewel Home Improvements

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MK Glazing

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Stafford UPVC Windows

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Bereco Retail

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Emerald Windows & Doors

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GHW Windows

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Inspiration Doors

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Lightfoot Windows

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Radcliffe Glass & Windows

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Silent View Windows

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TWS (Kidderminster)

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YES Glazing Solutions (Fulham project)

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YES Glazing Solutions (Westerham project)

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Bereco

The Guard House is an impressive Grade II listed property situated in the centre of the historic city of Winchester. As its name eludes, the property once guarded the entrance to the Peninsula Barracks which were built in the early 20th century and included cells to detain unruly soldiers. The barracks were built on the former King's House site, designed by Christopher Wren but destroyed by fire in 1894.

The Guard House was converted into a residential property in 1995/96, and as a listed property retained many of its period details. It was recently purchased by a new owner after serving as a family home for 18 years. The windows had not been replaced since its renovations in 1996 and many were rotting and coming to the end of their working lifespan. The new owner was renting out the property and was looking at having the windows repaired, however, after receiving an EPC grading of E they decided to look into having triple-glazing in order to improve the thermal efficiency for their tenants.

As a developer, the owner had used Bereco previously on two new build projects that they had completed and was very happy with the service, so they approached us to see how we could help.

Glassier Window Systems

Stillingfleet House, Shaw Street, Worcester was formerly the offices of the Probation Services. This building, part Grade II Listed Georgian with a 1960’s addition, is set right in the centre of the city within a conservation area. The property was acquired by Worcester Municipal Charities, who specialise in providing housing for the homeless and vulnerable, with approval to turn the building into 25 self-contained one-bedroom flats.

As the original Georgian building had a Grade II Listing, the windows to that section had to be renovated or replaced with faithfully recreated timber vertical sliding sash windows. However, the 1960’s addition could have modern double-glazing, so long as it met with the approval of the local Conservation Planners.

The scheme involved the change of use of the original office premises, complete reconfiguration of the interior and construction of new apartment space. The building and its window installation sits on one of Worcester’s busiest throughfares and now blends seamlessly with its surroundings.

Grabex Windows

52 Argyll Road sits within the Kensington Conservation Area. This stunning terraced property was originally built in the late 19th century, and still has plenty of original timber features that date back more than a century. The property was modernised, extended into the basement, and the loft extension added a few years back, and this time the owners decided to finally upgrade all old single-glazed draughty windows and doors, (with owners speculating that they could be at least 70 years old) and approached Grabex, and several other companies, through their builder. After a few meetings where we acknowledged the owners' concerns about working around the traditional features and impressing with our local manufacturing facilities, the owners entrusted us with their project.

The new double glazed timber sash windows had to have slim enough profiles to go in line with the requirements of the conservation area location, new replacement timber French doors had to be close to like-for-like replacement with the hardware slim and flat enough so the historical shutters, when reinstalled back in place, can close fully, without any obstructions. The entire project was to be completed in dual colour with internal finish matching SANDERSON 31 Dusky White (RAL 9001 Cream) in semi-matt, and standard white on the outside. The owners also expected us to help them professionally uninstall all the shutters and carefully re-install them to their original state once the installation of all the windows and doors is completed.

James Wilding

To manufacture doors and windows for a Grade II listed farmhouse and the attached barns, that are being converted into living accommodation. The design of the windows and doors need to be sympathetic to the age and character of the building, but be as energy efficient as possible. To also remove plastic and aluminium windows that were already in the building and replace with more in keeping wooden alternatives.

Timber was specified, as the property is in an Area of Outstanding Natural Beauty and listed, so the use of other products, such as UPVC aren't in keeping with the traditional look that they are trying to achieve. The doors and windows had to be in keeping and aesthetically pleasing, retaining character throughout.

Sashed

This project involved the replacement of highly bespoke casement timber windows in a central London mansion block within a Westminster Article 4 conservation area. The first stage involved producing detailed CAD section drawings to submit to the planners for approval to change the windows. All the window frames and sashes featured 'three-centred arches,' so we meticulously templated the existing frames and brick arches. The production survey took a full day for two people, making it the most complex set of joinery we have ever contracted. The new windows had to closely replicate the old windows to obtain planning permission.

This presented a challenge as double glazing increased the weight of the sashes and reduced sight-lines. Ensuring similar sized sash stiles & rails and having the frames sit proud from the sashes were additional challenges due to the incorporation of double glazing while providing adequate draft proofing to comply with approved Doc L.

The location posed a significant challenge as the property was on the 6th floor of a period mansion block. To overcome this, we constructed the frames in two sections, allowing us to transport them up the stairs and into the property. Additionally, the conservation officer requested that the coupling of the frames should not be visible, which prompted us to devise a way to disguise the fact that the windows consisted of two separate frames from the outside view. During installation, the team had to wear harnesses due to the limited external ledge where we could make adjustments to the frames and make good.

Throughout the project, we had to manage the client's architect's very exacting standards and high expectations. Nevertheless, they were very satisfied with the end result of the project.

Standard Patent Glazing Company

Nestled within Wentworth Woodhouse, the Camellia House stands as an emblem of architectural grandeur, designed in the early 19th century by Charles Watson Wentworth, the 2nd Marquess of Rockingham. Its purpose was to cultivate exotic camellia plants from distant lands, symbolic of opulence and refinement. Standard Patent Glazing were specified on the £5 million restoration project for Camellia House, Wentworth Woodhouse, Rotherham, transforming this building which houses some of the oldest camellias in the western world including a tea house and a community cafe. The year-long project restoration of this Georgian Grade II listed building, commencing in August 2022, included the recreation of the original windows, installation of a rainwater harvester and ground source heating systems.

The original cast iron roof trusses were removed, restored back to their original glory and returned into their original place. In February 2023 the building was ready for our Heritage lead-covered patent glazing bars to be fitted with 8.8mm clear laminated glass. As well as the continued works inside the building, major work commenced outside with the restoration of the fountain and car park. The regeneration continued and is expected to open to the public in Spring 2024.

Touchstone Glazing Solutions

Ledston Hall is the first Grade-I listed building in the UK to achieve Listed Building consent to replace its single-glazed, leaded windows with energy efficient, double-glazed alternatives.

There are around 400,000 listed building in England, of which just 2.5% are classified as Grade I – normally reserved for historically important buildings such as cathedrals, castles and town halls.

In 2015, planning permission and listed building consent was awarded to convert the Hall into 10 private dwellings. The glazing to the Hall included a combination of sliding sash windows, genuine leaded lights and steel casements which had been fitted to the parts of the Hall that had stone mullions. This opportunity rested on convincing Historic England that Touchstone’s Insulead and Steelyte glazing system was suitable in look and function to be installed in such a significant historic building.

Approval for Touchstone’s patented Insulead/Steelyte double-glazing system was a key milestone in the renovation of the hall, marking a turning point for upgrading the carbon efficiency of listed heritage buildings nationally.

Being the first Grade I listed building to receive listed building consent for double glazing is without doubt a game-changer for Historic buildings and the glazing industry.

Tyneside Home Improvements

Carrowcroft, an esteemed Grade II listed building, stands proudly within the Romaldkirk Conservation Area in the Pennines, exuding the splendour of 19th-century architectural prowess. This grand residence, a jewel amidst Romaldkirk's coveted properties, is a testament to the village's picturesque allure, making it a highly sought-after locale for discerning residents.

Perched at the western terminus of Romaldkirk village, Carrowcroft bears witness to the Victorian era's architectural opulence, boasting exquisite stone detailing, including the regal full-height bay windows and the semi-octagonal stair tower crowned by a pinnacle roof. Its historical narrative is enriched by subtle extensions over the years, most notably the addition of a spacious timber-framed conservatory.

The custodians of Carrowcroft, with unwavering dedication, have meticulously preserved its legacy, undertaking all endeavours with a keen eye for preserving the original structural integrity. Their ardent pursuit of restoration has been marked by a commitment to reinstating Carrowcroft to its former glory, a labour of love manifested in every meticulous detail.

In this pursuit, an existing conservatory, a later addition to the property, succumbed to the passage of time, rendering it beyond economic repair. Thus, the proprietors embarked on a quest to replace it with a new conservatory extension. This envisioned addition not only promised to elevate the aesthetic of the dwelling but also ensure the space was optimized for contemporary living, all while paying due deference to the Heritage Asset's sanctity through its meticulous positioning.

The execution of the vision necessitated a trio of regulatory approvals: planning permission, listed building consent, and building regulation consent. These requisite clearances stand as a testament to the dedication of the custodians, ensuring that every transformation remains in harmonious concord with the historical essence of Carrowcroft, safeguarding its legacy for generations yet to come.

Arden Windows

Arden Windows supplied and installed all of the bespoke timber windows on the Historic Leybourne Chase Manor House, Clock Tower and Gardener's Cottage. The Manor House was originally built in the 1800s and was the residence of Sir Joseph Hawley, 3rd Baronet, a former racehorse trainer and breeder. It later became a hospital specialising in Mental Health Care.

Once the hospital was decommissioned in 1996 the Manor House stood derelict until it was later purchased by Taylor Wimpey and renovated into luxury apartments. When Taylor Wimpey originally purchased the land to build over 700 properties it was stipulated in the planning conditions that the Grade II Manor House was restored, not only to reach the required aesthetics, keeping in line with the heritage statement, but also had to meet the current UK building regulations and NHBC standards.

Arden Windows Ltd played a key part from the beginning of this project: we surveyed the existing windows and designed a new product that was sympathetic in design to the original windows, as well as meeting the required thermal and security ratings to comply with the present-day building regulations. This meant matching the original profiles on the frames and sashes, producing the drawings to allow Taylor Wimpey to get the designs approved with British Heritage and planning. Once the designs were approved we had the task of manufacturing and installing over 200 windows/doors to non-standard bespoke sections, which meant we had to purchase additional tooling for our CNC machine.

Camel Glass and Joinery

This project aimed to develop an Architectural Showroom, creating a premier destination for showcasing the breadth and sophistication of Camel Glass products and services. The primary goal was to construct a space that not only serves as a dynamic exhibition platform but also as an architectural marvel that reflects the innovative spirit and quality craftsmanship inherent in Camel Glass.

Large, strategically placed glass panels will not only flood the interior with natural light but also provide a seamless transition between the exterior and interior, creating an immersive experience for visitors.

Internally, the layout of the showroom will be meticulously planned to optimise the display of Camel Glass products.

The showroom would aspire to be more than a display space; it would aim to be a testament to the transformative power of architectural glass, positioning Camel Glass as a leader in the industry.

EYG Commercial

The Tree Tops development, just 10 minutes from Hull city centre , is a commercial development like no other. Five timber-built pods, designed in the style of woodland treehouses, challenge the conventional wisdom of what business space should look like.

They are part of Brooklands Property Holdings’ Hesslewood Office Park and, nestled in woodland on the edge of the park, are home to a variety of businesses.

All of the windows and doors in the pods were fabricated and installed by EYG Commercial, using exclusively AluK products.

The developer wanted to maximise the views with floor to ceiling windows, and install bifold doors to fully reveal the glorious parkland setting for their business occupiers, who range from blue chip companies to small start-ups.

The developer wanted the space to be flooded with natural light, to create calm and tranquil workspaces.

The brief was to create something out of the ordinary, that was suited to the grand surroundings of the listed building it is situated within the grounds of, and which blended in seamlessly and yet was practical and attractive to businesses as a commercial let.

Our aluminium window and door systems also filled the brief for being thermally efficient, robustly strong, and secure.

OpenSquare Glazing

Our client was an architect who was adjoining a new build dwelling to his existing refurbished Barnhouse in Hertfordshire, and wanted a structural glass link between the 2 properties.

We designed, supplied and installed this element in under 6 weeks, and while craning the 300kg roof into place, literally had 10mm tolerance to install.

We also installed our slim aluminium open corner pocket doors to the new dwelling, as well as our own rooflights.

Great images online and a raving review from our client, which has led to a very large number of views on our Instagram page, as we had a drone photographer capture the project.

TP Improvements

The project saw the installation of aluminium windows and doors in a textured black finish (Obsidian Black Textured) for a new high street boutique shop in the picturesque village of Lindfield in West Sussex. This included French Doors, Fixed Windows and Casement Windows. The shop has a very sustainable feel, we worked with a builder who uses our services for other projects, and completed all installation work within the time frame for it to be ready for its grand opening.

Tradeglaze (Lincoln)

Lincolnshire property developer and contractor Stirlin Developments appointed Tradeglaze as part of a 4-way Team Lincolnshire collaboration project to supply our award-winning aluminium curtain walling and aluminium windows and aluminium doors for new Duncan & Toplis and Wilkin Chapman LLP offices at Oxley House in Louth.

Oxley House is a landmark in architectural innovation, offering 10,000 sq. ft. of state-of-the art office space. Our role encompassed designing, manufacturing, and installing aluminium curtain walling and windows, leveraging Senior Architectural Systems’ cutting-edge profiles.

The project demanded intricate collaboration and versatility, which we delivered with distinction.

YES Glazing Solutions

Situated in the idyllic town of Sevenoaks, Kent, the Sevenoaks School Window Restoration Project is a remarkable endeavour that seamlessly marries tradition and modernity. The ambitious project involved the replacement of the Crittall Steel W20 single-glazed arch windows with traditional leaded and stained-glass windows, rejuvenating the school's historic charm while enhancing its aesthetic appeal.

Grabex Windows

The customer, Sophisticated Construction Ltd, approached us with the architectural plans for a rear extension to the property in Kingston upon Thames, Southview Warren Park, which featured oversized glazing installed at 2 of its sides meeting neatly to create a corner opening. So far none of the systems could meet their design brief, as there were a few further requirements that had to be met. The extension was to become a spa room opening to the garden, and housing a sauna, steam room, large lounge area and connected to the swimming pool and gym area. No particular system was specified, so the customer came to us looking for recommendations.

Overall architectural slimline aesthetic was of the utmost importance to the customer. The planned corner glazed doors featured 5 oversized panels of the total length of 12.5m, and the other shorter side of 7.5m consisted of 3 panels, with triple track specified, and with the glass-to-glass connection of the fixed panels being crucial to the overall aesthetic! Only 2 of the panels at both sides were to be motorised. The doors also had to be in the custom RAL 1013 Oyster White (to complement the look of the stone finish of the extension)and in marine grade coating due to the character of the extension.

Horizon Architectural Glazing

We successfully executed the comprehensive design, survey, and installation of 25 windows, 4 raked frames, 4 single doors, and 4 sets of lift-and-slide doors for a sustainable property and its annex, offering panoramic views of the Cornish coast.

Our mandate was to ensure the optimal efficiency of all products in alignment with passive Haus standards, concurrently maximising the property's scenic vistas of the bay. Emphasis was placed on seamlessly integrating the frames into the architecture, minimising visible outer frames, and harmonising with the charcoal cladding and green eco roofs.

Addressing the client's technological preferences, we prioritised features such as keypad entry for effortless access, catering to the client's and their family's convenience and security requirements.

Given the substantial incorporation of steel elements within the structure, our expertise extended to the cladding of these steels, ensuring a flawlessly cohesive finish across the entire facade. This task was particularly critical in the expansive corner gable section of the property, where a seamless integration was paramount for aesthetic and structural considerations.

James Wilding Joinery

To manufacture doors and windows for a Grade II listed farmhouse and the attached barns, that are being converted into living accommodation. The design of the windows and doors need to be sympathetic to the age and character of the building, but be as energy efficient as possible. To also remove plastic and aluminium windows that were already in the building and replace with more in keeping wooden alternatives.

Timber was specified, as the property is in an Area of Outstanding Natural Beauty and listed, as the use of other products such as uPVC aren't in keeping with the traditional look that they are trying to achieve. The doors and windows had to be in keeping and aesthetically pleasing, retaining character throughout.

Lightfoot Windows (Kent)

This was a complete renovation of a 4,610 square foot semi-detached house. Working alongside both the interior designers and main contractors, we were tasked with designing and installing a series of internal and external Crittall steel screens and doors, the majority of which needed to be fire-rated.

PL Glazing

The glazing on this project was part of a full property renovation on a Victorian terrace house in Fulham. The brief we were given for the glazing was to upgrade the existing box sash windows and timber doors, replacing like-for-like designs with new double-glazed units, in place of the exiting single glazed units. The intention was to match the design, due to planning requirements, but improve the energy efficiency and thermal performance of the glazing. We were also asked to provide new glazed units in the shape of an external steel heritage style doors from the kitchen to the rear garden, a large roof lantern in the kitchen and a flat rooflight on the roof, over the staircase. Internally, we were instructed to install a heritage style glazed wall and door in-between the entrance hallway and living room and a fixed screen between the hallway and kitchen. The intention of both these units was to create a physical division between the two spaces, but allow light flow in areas that would otherwise be dark. Ultimately the client wanted to modernise a previously tired looking space that had not been renovated for many years and improve the energy efficiency of the entire property.

Style Windows

Style Windows was honoured to collaborate with Godel Architects on a ground-breaking project that sought to transform high-end living experiences in Jersey. Situated in a stunning coastal location, the design intent was to create a residence that would serve as a seamless extension of its natural surroundings without compromising the energy efficiency. The architectural vision was focused on minimalist framing to maximise the breath-taking panoramic views, large spans of glass to invite the outdoors in, and intricate detailing to ensure the highest levels of performance, weather resistance and aesthetics.

Our brief was to bring this vision to life through meticulous design, supply, and installation of suitable glazing products and this demanded a high level of precision, given the significant structural deflections that had to be accommodated without compromising on the minimalist aesthetic. The large spans of glass were not just an architectural feature but also a complex engineering challenge, requiring innovative solutions to handle the weight and size of the glass while maintaining the integrity of the structure.

Quality, workmanship, and design were of paramount importance, and our team was committed to meeting these high standards. We were selected for this ambitious project due to our reputation for exceptional quality, long-standing supplier partnerships, and a proven track record in delivering similar high-end projects in Jersey. The project was a significant construction undertaking where every element, from the framing to the glass specifications, had to be executed flawlessly to meet the exacting standards set by both the client and the design team.

The project was a harmonious blend of design intent and engineering excellence, aiming to create a residence that would set a new benchmark for high-end comfort, aesthetics and functionality.

Thames Valley Windows

Nestled within Lower Bourne’s most sought-after private roads, amongst beautifully landscaped gardens, sat a dated, detached bungalow in desperate need of attention and a design overhaul - both inside and out.

Following the purchase of the house in 2020, the new owner saw huge potential to extend and renovate the property, creating a perfect family home while elevating its specification to the same standard as neighbouring houses.

The core elements of the client’s brief, given to Kate Stobbart Architects detailed the desire to design a highly sustainable, contemporary home. In order to achieve this, the client thought it necessary to install minimal architectural glazing solutions. Not only did the windows and doors being fitted throughout the whole property need to offer slim sightlines and ample natural light, but they wanted the glazing systems to connect living spaces with the outdoors, offering panoramic views across the garden and connecting Surrey countryside.

It was also outlined that the new property must comply with the Farnham Design Statement, Farnham Neighbourhood Plan Policy, FNP16 Extensions, and FNP1 New Development and Conservation, while still being in keeping with the surrounding areas. Due to the bespoke nature of the property’s design and the requirements to be met, new made-to-measure windows and doors were needed for the project, and Thames Valley Windows were highly recommended to the client, by the builders already working alongside them.

Vernon UPVC and Joinery

The project was separated into 2 phases;

In phase 1 we installed black uPVC windows which provides a striking visual. The incorporation of dummy casements adds architectural charm and the two uPVC glazed doors contribute to an open and bright interior.

Phase 2 consisted of the installation of a glass curtain wall paired with a bifold door, a distinctive shape frame, and the strategic concealment of steel posts in uPVC presents a design synergy that achieves a seamlessly integrated and contemporary aesthetic. The glass curtain wall fills the spaces with natural light while fostering a visual connection between indoors and outdoors. Complemented by a bifold door, this setup offers flexibility, seamlessly merging interior and exterior environments. The shape frame not only enhances the overall architectural appeal but also adds a touch of sophistication. We concealed the steel posts in uPVC which contributes to a unified and sleek appearance while also ensuring durability and resistance to the elements. This installation creates a seamless and modern look whilst also prioritizes functionality. The dual-door design of the French entrance door not only enhances the aesthetic appeal but also allows for ample natural light, creating a well-lit entryway. With features like multi-point locking systems and energy-efficient glazing, these doors offer both style and practicality.

This combination overall enhances the curb appeal of the property but also ensures energy efficiency and security. We believe that the black uPVC frames creates a bold and sophisticated look.

Coral Windows and Conservatories

Initially the customer had traditional white uPVC windows which had transoms and Georgian bars in them reducing the light, the customer was looking for a more modern style, along with a design which allowed more light into the property. After spending time with our design consultant, they agreed to change the windows to Flush Sash in anthracite grey, along with updating their old metal door to our contemporary composite door in anthracite grey. The soffits and facias were also installed in anthracite grey from the old white uPVC ones.

Hayley Windows Design and Installation

Working with a client on their extension project to include a feature glazing element, maximising the lovely views into their garden and brining the outside in.

Jackson Windows

This beautiful Lincolnshire bungalow has undergone a full makeover by replacing all of the windows and doors throughout. It benefits from traditional features and there is great attention to detail throughout the property.

Starglaze Home Improvements

The customer, a recent resident to the neighbourhood, had just acquired their charming new home. They were immediately smitten with the house's architectural style and its ideal location. Eager to put their own stamp on the property, they set their sights on a comprehensive refurbishment project. Their vision for the renovation began with the windows, as they believed that this would serve as an excellent initial step in the transformation.

In discussing the aesthetics of the new windows, the customers expressed their desire for a design that was simultaneously modern, stylish, and contemporary. After exploring various options, they ultimately decided on our 2800 Flush White windows with dummy sashes. This choice perfectly aligned with their vision for a fresh, timeless look that would seamlessly integrate with the house's existing charm and character.

The customer's journey began with a deep appreciation for their new home's character and location, inspiring them to embark on a comprehensive renovation project. Their thoughtful consideration of the need for triple glazing in the bedrooms to maximise energy efficiency and comfort and their choice of the 2800 Flush White windows with dummy sashes demonstrated their commitment to creating a modern and stylish, yet timeless, living space in their lovely new abode.

AdminBase TaskBoard

Designed to replace white boards and T Cards, the AdminBase TaskBoard provides companies with a digital 'Trello' or Kanban-style display grouping similar tasks across the company into lists of actions that need to be completed.

The TaskBoard is displayed to users as they login to AdminBase, showing each member of staff their tasks to focus on. Managers can see an overview of their sales and installation pipeline and identify bottlenecks before they become a major headache.

The AdminBase TaskBoard automatically updates 'live' from the data behind the scenes without any time-consuming moving of T Cards around or taking an eraser to the whiteboard!

CB Installer Training Academy

Whether new to our products or experienced – at our HQ in Sudbury, where they will also see the meticulous manufacture of our solutions first-hand.

We offer two courses: one for our Louvered Pergolas and one for our External Blinds & Awnings, with an option for a back-to-back course, providing in-depth training across all our product ranges, over two days. These courses have been designed to ensure that our trade partners fully understand how to correctly survey, install, adjust and commission our products.

We also provide ‘bite-size’ training videos for all our products via our trade portal, which our installers have access to 24/7. These clear and concise visual training aids were highly welcomed during the pandemic, when our in-person training was unable to take place, and are popular to date, as quick prompts and reminders.

At the end of the training course, all delegates receive a certificate of competency and are added to our approved database of trained installers. These certificates are valid for 12 months, thereby ensuring installers attend regular training sessions to keep up to date as we continually develop and improve our systems.

In addition to marketing purposes, this certificate acts as reassurance for end clients regarding the installer’s ability, which is particularly important when it comes to high-value products. Furthermore, if an installer moves to another company, their certificate is still valid, subsequently adding value to their resume.

Approved installers are recommended to other companies that are unable to install our products themselves – for example, a landscape designer who does not employ an installer, or an existing partner who may not have the personnel available to carry out the installation, thereby providing additional work to our installers.

DGCOS Installer Journey Benefits

We are dedicated to assisting installer members throughout every phase of their journey. Our dedication is reflected in a comprehensive framework that has six touchpoints, each designed to support and enhance installer experiences:

1. Getting started – We offer guidance to assist installers in getting started with their business and helping them build confidence, ensuring a strong foundation for success.

2. Marketing and digital – We can help installers harness the power of marketing and digital platforms, enabling them to effectively connect with potential customers and expand their reach.

3. Selling – Through insights and technique, we equip installers with the tools to convert leads into sales, and help installers close these leads, to help business growth.

4. Installing – We provide resources to make it easier for installers to install.

5. Customer service and satisfaction – Prioritising both installer and customer contentment, we have valuable experience in excellent customer service, and we can work with installers to ensure positive experiences that foster loyalty and trust with their customers.

6. Annual review – With a forward-looking approach, we can look at the installer’s past year, enabling informed planning for the year ahead to drive continuous improvement.

These 6 stages collectively encompass 32 comprehensive benefits which are tailored to the unique needs of installers. When an installer joins DGCOS, they can access all the benefits as part of their membership. Our commitment to this support programme stems from our desire for installers to perceive their DGCOS membership as an unequivocal asset, regardless of their position within their installer journey. We recognise and honour the diversity of each installer, ensuring that our assistance is relevant, valuable, and applicable at every stage. In essence, DGCOS is not only an association but can offer installers lots of specialised, industry-tailored support to amplify their success.

Endurance Installer Partner Scheme

The Endurance Installer Partner scheme is one of the most fundamental elements of the Endurance Doors platform and with over 800 installers throughout the country, only 250 are currently classed as our Partners. It is our focus to provide this select group of customers with the very best in service to ensure the sustainable growth of their business.

Our requirements to qualify as an Installer Partner:
We want to see a well-presented online presence, an easy to navigate website and a strong and regularly updated presence on social media channels;

Demonstrate an effective customer care policy that puts the needs of the homeowner first, with effective policies for handling complaints;

Demonstrate a consistent track record of installing Endurance doors to our agreed fitting standards. An excellent online reputation backed up with a review service such as Trustpilot of Google Reviews is preferred;

They are required to be an accredited member of FENSA or CERTASS.

In return we provide:
The most reliable composite door product on the market, short leads times and excellent an OTIF rate of nearly 100%;
Effective and trackable customer care support in the form of online system called AMICUS;
Our door designer which generates over a 1000 leads each week for our network for free;
A free web listing on our popular website that can be searched by location or found with a local web search via SEO;
Our own support engineers who will visit their customers in the event of a manufacturing fault;
Showroom doors and support with setting up their own showroom with point of sale and Branding;
A wide range of marketing assets including photography and video of high quality Installations;
Support with marketing activities such as graphic design, printed materials, door drops and social media assets.

Glazpartners

The Glazpartners programme allows Glazpart and customers who value the partnership of working together for mutual benefit, to develop and deliver products to meet the business needs of both companies, whilst promoting compliance to best practice and building regulations. The partnership involves collaboration, discussing issues and challenges and finding the best product solutions to meet not just the building regulations, but also to make life easier for manufacturing, fabricating, transporting and installing finished window and door products to ensure that homeowners are not just satisfied but delighted.

For all Glazpartners participating in the customer loyalty programme, Glazpart offer free promotional benefits including:

1) Listing, logo, backlinks (to Glazpartners website) and promotional article on the bespoke Glazpartners webpage
2) Product display/branding on Glazpart’s stands at trade fairs and events (including FIT Show)
3) Joint articles for the trade and regional media
4) Use of the Glazpartners Logo
5) Promotion via social media channels.

Since the Glazpartners initiative was launched in May this year (2023), over 40 companies have joined the programme including the UK's leading fabricators, systems houses, hardware distributors and installers.

Independent Network

Independent Network, powered by VEKA PLC, stands as a beacon of trust and quality in the UK home improvement industry. In a sector historically tarnished by unreliability and consumer scepticism, Independent Network has redefined excellence since 1996, meticulously crafting a culture of integrity and unmatched craftsmanship. It’s a collective that champions the local craftsman, ensuring their work, often overshadowed by larger competitors, receives the recognition and consumer confidence it deserves.

By uniting under VEKA’s esteemed banner, member companies gain a competitive edge: leveraging the “stamp of approval” and Insurance Backed Guarantee of Independent Network, thus ensuring consumers can make substantial investments in their homes with confidence. This support extends far beyond brand trust; it encapsulates Marketing, Training, Technical, Finance, and Health and Safety advisory, transforming independent businesses into industry powerhouses. Independent Network doesn't just uplift businesses; it secures peace of mind for both the craftsman and the homeowner, underpinning the finest PVCu products with comprehensive guarantees and unparalleled support.

EYG Commercial

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GHW Windows

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Glevum Windows

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Horizon Home Improvements

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Jewel Home Group

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Starglaze Home Improvements LLP

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Touchstone Glazing Solution

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Sandymount Windows & Doors

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Silent View Windows Commercial

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Thames Valley Windows

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West Leigh Group

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Chris Davis
Pro-Frame Window Installations

Chris has played a pivotal role in the first 18 months of our business, handling all Pro-Frame window installations and surveys with precision and professionalism. He manages direct communication with customers, ensuring their requirements are understood and met, and stays late when needed to prepare timely, accurate quotes.

He also coordinates regularly with suppliers to maintain smooth operations and ensure materials are delivered on schedule. Despite the challenges that come with launching a new business, Chris has approached each responsibility with resilience and a positive attitude. His dedication, attention to detail, and commitment to customer satisfaction have been crucial in establishing our reputation for quality and reliability in the window installation industry and our local community achieving a lot of 5* reviews that praise his attitude and dedication.

Eloise Millband
Kettell Windows

Eloise joined Kettell, a family-run Leicester-based windows and doors specialist, as a Business Administration Apprentice, completing her qualification with distinction from Loughborough College in July 2025. Since then, she has become an indispensable team member, contributing across marketing, sales, and operations in ways that far exceed expectations for someone at her career stage.

What distinguishes Eloise is her remarkable initiative and entrepreneurial mindset. She actively identifies opportunities for improvement and acts on them with confidence. Her apprenticeship project saw her research, trial, and implement an AI-powered chatbot for customer service—likely the first in Leicestershire's double glazing industry. Though ultimately removed due to technical limitations with complex product queries, the innovation demonstrated forward-thinking rare in this traditionally slow-to-adapt sector, and her groundwork continues benefiting marketing and operational efficiency.

Eloise's commercial impact has been transformative. Despite entering the business with no industry knowledge, she has mastered the technical complexity of windows, doors, and configurations, generating £75k in incremental sales since January 2025. She confidently guides customers through complicated specifications, recently spending over three hours designing multiple door options with one couple. Her largest sale—£6.3k for a composite door and two garage doors—involved a near-new product line, yet she persevered and closed the deal. In a male-dominated competitive landscape, she's proving what young people can achieve with determination and proper support.

Beyond sales, Eloise has eliminated operational bottlenecks in order processing, contributing to 25% year-on-year sales growth, whilst her social media content drives consistently increasing engagement.

Most inspiring is Eloise's personal journey—managing anxiety whilst building confidence in customer-facing roles demonstrates resilience that inspires everyone around her. She represents the future of small business success. We are super proud to have her in the Kettell Team!

Riley Fagan
Kettell Windows

In an industry facing a critical shortage of skilled installers, Riley demonstrates the exceptional results possible when companies invest in nurturing new talent. Having recently completed his Level 2 Installer Apprenticeship with distinction, Riley exemplifies the next generation of fenestration professionals who will shape the future of our industry.

Riley serves as a Fitter's Mate at Kettell Windows, supporting high-end residential installations while rapidly progressing toward independent working. His role encompasses technical installation work, service support, customer handovers, and even marketing initiatives—demonstrating versatility that extends far beyond traditional installer responsibilities. What truly distinguishes Riley is his unwavering commitment to quality standards and the professional courage to uphold them.

Riley's work ethic is exemplary. He regularly arrives early and stays late to ensure installations are completed on schedule, maintains a positive attitude through challenging weather conditions, and proactively seeks guidance during his training to achieve his distinction qualification. He now works independently on installations and collaborates with fellow apprentice Jack, building the skilled workforce capacity our industry desperately needs.

Looking forward, Riley's ambition is clear: to continue developing his skills and ultimately establish his own fenestration company. His journey demonstrates that when businesses invest in apprenticeships and comprehensive training, they don't just fill immediate workforce gaps—they cultivate passionate professionals committed to long-term careers in our industry. We all know this industry needs more of this!