Judges

Chris has over 30 years of experience in working with certification bodies, having been involved with Competent Persons Schemes since their inception in 2002. He has been Director of Membership at FENSA for 4 years and has been instrumental in developing a strong customer services culture and the TV advertising campaign to promote the FENSA certificate to Homeowners. Prior to this Chris held roles in a range of organisations outside the glazing industry, most recently as Corporate Affairs Director at Certsure LLP. Prior to this, he also held positions at the Electrical Contractors’ Association and the Building Research Establishment, where he played a key part in developing and launching their third-party certification bodies.

Shaun’s experience covers sectors that include new-build and domestic markets. He is part of the Building Our Skills training programme that offers training in the installation of windows and doors, from a beginner level right up to advanced levels. Shaun also works as a technical officer for GQA Qualifications.

Fay has worked in the plastics manufacturing industry for more than 30 years, and brings significant experience to our judging panel. She is a specialist in custom and bespoke mouldings, and has worked on a portfolio of window components for locking, packing, fitting, toe and heeling, ventilating and assembling windows. Through her work, she has protected no end of windows during shipping, for example by improving frame protectors.

Before joining Glazpart, where she has helped to grow the firm’s customer base, Fay worked in a busy printing department, where she quickly progressed to supervisory and managerial roles. At Glazpart, she looks after some of the top 100 customers in the south, including representatives from system houses, fabricators, installers and distributors.

As director of operations at RISA, the sole provider of inspection services for Fensa, Dave oversees assessments and audits. He also leads the development of a broad range of technical support for the Glass and Glazing Federation’s commercial brands. Dave brings more than six years of industry experience to our judging panel.

Brian Smith works as a business consultant to the home improvement industry and retrofit sector. With over 30 years’ experience of improving the operational procedures of businesses, for both increased profit and excellent customer service, Brian has also updated trading terms and conditions for several retail businesses to help them meet current consumer rights laws, for which he is a certified trainer.

Brian serves on the board of RetrofitWorks, a well-established cooperative and TrustMark scheme provider, as a non-executive director. The business carries out whole-house energy efficiency retrofits for householders up and down the country.

Steph’s career in the fenestration industry spans more than 28 years. She is a qualified marketer and has worked for many major businesses within the glazing industry, including working alongside and on behalf of fabricators, trade counters and installers. At Feneseal, she was heavily involved in creating ‘Saracen Secure’ – the first industry initiative to be aimed at installers and the consumer.

The focus of Steph’s most recent roles have been to support installers. At Profine UK – manufacturers of Kömmerling and Greenline PVC-U profile systems – she is overseeing the creation of an installer network.

Jon Vanstone is chair of Certass Trade Association, and brings more than a decade of industry experience to our judging panel, as well as specialist knowledge of certification and accreditation. He is also chair of the Interim Industry Competence Committee, the Competent Person Schemes Forum and the National Home Improvement Council.