Chris has over 30 years of experience in working with certification bodies, having been involved with Competent Persons Schemes since their inception in 2002. He has been Director of Membership at FENSA for 4 years and has been instrumental in developing a strong customer services culture and the TV advertising campaign to promote the FENSA certificate to Homeowners. Prior to this Chris held roles in a range of organisations outside the glazing industry, most recently as Corporate Affairs Director at Certsure LLP. Prior to this, he also held positions at the Electrical Contractors’ Association and the Building Research Establishment, where he played a key part in developing and launching their third-party certification bodies.
Mark supports Building Our Skills through the delivery of hands-on practical training at its academy in Sheffield. He has developed the courses that Building Our Skills offers to young people that are new to the industry, as well as the training for those who have recently joined or want to retrain or upskill.
Brian Smith works as a business consultant to the home improvement industry and retrofit sector. With over 30 years’ experience of improving the operational procedures of businesses, for both increased profit and excellent customer service, Brian has also updated trading terms and conditions for several retail businesses to help them meet current consumer rights laws, for which he is a certified trainer.
Brian serves on the board of RetrofitWorks, a well-established cooperative and TrustMark scheme provider, as a non-executive director. The business carries out whole-house energy efficiency retrofits for householders up and down the country.
Jon is chair of Certass, Certass Trade Association, the Competent Persons Forum and the Trade Association Forum. He is strategic director at RoofCert and is a member of both the Building Regulations Advisory Committee and the Built Environment Competence Standards Strategy Group.